Refund policy
Customized products are non-returnable and non-exchangeable. Therefore, please think carefully before placing an order.
Anti-Fraud & Chargeback Policy
1. Fraud Prevention & Order Authorization
By placing an order on our store, you confirm that the payment details provided are legally yours and authorized for use. We actively monitor all transactions for potential fraudulent activity. Any order flagged for suspicious activity may be delayed, put on hold, or canceled at our sole discretion.
2. Malicious Chargebacks & Fraudulent Disputes
We take fraudulent chargebacks ("friendly fraud") very seriously. Initiating a chargeback or payment dispute without contacting our customer support first to seek resolution, or filing a false dispute after receiving the ordered merchandise, constitutes fraudulent activity.
3. Evidence & Investigation
In the event of a chargeback dispute, we reserve the right to provide full order documentation to payment processors, issuing banks, card networks, and relevant legal/regulatory authorities. This documentation includes, but is not limited to:
IP addresses and geolocation logs at the time of purchase.
Order confirmation and shipping tracking logs with proof of delivery (carrier signature, delivery photo, or tracking status updates).
Customer support communication and email correspondence.
4. Collection & Legal Remedies
If a fraudulent or unauthorized chargeback is initiated:
We reserve the right to recover the full disputed amount along with any administrative fees, legal costs, or chargeback fees incurred ($15–$25+ per incident).
Unpaid fraudulent accounts may be referred to third-party collection agencies or reported to international fraud databases and law enforcement authorities.
Future orders placed using the same IP, shipping address, or payment credentials will be permanently blocked.
2. Malicious Chargebacks & Fraudulent Disputes
We take fraudulent chargebacks ("friendly fraud") very seriously. Initiating a chargeback or payment dispute without contacting our customer support first to seek resolution, or filing a false dispute after receiving the ordered merchandise, constitutes fraudulent activity.
3. Evidence & Investigation
In the event of a chargeback dispute, we reserve the right to provide full order
5. Contact for Resolutions
If you experience any issues with your order, delivery, or product quality, please contact us directly at [kimberlyspencer4394@outlook.com.] before reaching out to your bank. We are committed to resolving legitimate issues quickly and fairly.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kimberlyspencer4394@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kimberlyspencer4394@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kimberlyspencer4394@outlook.com.